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It strikes me that most of the whining here has come from those representing individual bad luck with a product, or geeks who ignore what most people actually do with their computers. Apple has always been good value for me. I'm typing this on a 400Mhz G3 iMac with a 20meg hard-drive and I'm running system 10.4 with no problem, and it does 100% of what I need to do with a computer (surf the web, use Office). A relative has a comparable Gateway from the same era--can you imagine it running Vista? No way. So she plods along with "Windows 98" having a miserable experience, picking up viruses, etc. etc. (I'm rather glad I didn't save a few bucks back in 2000 with a Gateway.) It's true in her humongous ugly beige case she could replace all the components, and ditch her elephantine monitor--except she's not a tech person and would have to pay people to do all that. What Apple does well is make products for people.