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Hulu can only be as great as the content owners let it be. In the case of shows like The Office, I expect that rights owners don't want to cut into their DVD sales by giving the product away for free online. They give you some free samples and hope that entices into buying some DVD sets. It's really pretty reasonable, I think.
But hey, Hulu now has full seasons of The A-Team and The Fall Guy available for streaming right into your TV-less home, so it's not like they don't love you.