Letters to the Editor
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i worked on this project
for about a year. i wasn't directly involved with the handhelds, i spent all my time trying to help get the web-based administration parts working. you wouldn't think it would be all that hard...
there's plenty of blame to spread around (harris was the prime contractor but accenture had a huge presence too) but one thing the news reports mentioned but didn't emphasize enough - census took a very hands off approach to directing and managing the project. basically we were told to "just make it work". when the monkeys are building the system as well as defining the requirements, there's no way it'll work. i've never been so glad to leave a project in my life.