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Most of your article is true to my experience. However, the Amazon music downloader would not let me pay with my Amazon credit account - that is the ONLY way I buy from Amazon. Moreover, sending an inquiry to Amazon requires more effort than it should. I had to rumage around in the my account section for 5 minutes before finding the reference number for the music download so that I could send Amazon an email.
Unless these two problems are fixed, they will not have me as a music customer.
MRMiller