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Tech patents are being more broadly written to try and head off any competition, it seems. See the UNIX brouhaha. But what is described here sound a lot like what was being used as the rationale for AI (Artificial Intelligence) a decade or two ago; Collecting and storing knowledge of experienced workers so it can be transferred to incoming workers (or as a disaster recovery schema should the experienced worker die or, heaven forfend, leave the company). Then there was a thought (pun intended) that it could also be used in non-human interactions as well. Give that "knowledge" to a machine to perform the tasks humans do and...well, we are still waiting for most of the benefits claimed for that idea.
