Read other letters about this article
And then not cheerfully insisting that it is impossible to refund the $15 fee for services not rendered. Thanks, Delta.
"This might sound crazy, but as citizens we occasionally need to take pride in our airlines."
That doesn't just sound crazy, it is crazy. I'll take pride in our airlines when they earn it.
(However, I am proud of their safety record over the last 8 years--simply amazing. And more amazing, considering the financial state of the legacy carriers)