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What Mr. Smith was saying about the 10 hours on the tarmac was that no matter how inexcusable it was, congress shouldn't pass regulations prohibiting such actions. If you read the letters section for that article, you can read my response to that column. Basically, I said that the first time we put airline staff in jail for locking passengers in a plane for 10 hours, it would never happen again. Mr. Smith seems to think that the airlines will just self regulate themselves, when time and time again they just screw their captive audience. When Smith calls for the complete re-regulation of the airlines, I'll cut him some slack. I'm not holding my breath.
