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Everyone hates the TSA. They are an easy target.
However, I can't imagine a worse job with such a huge responsibility. Everyone blames you for delaying travelers and making airline travel terrible and everyone second guesses every rule you put in place. Everyone is also going to blame you the next time someone takes a plane hostage or blows one up. Talk about a thankless job!
Sure, some of the rules that the TSA has enacted are kinda dumb, but maybe we should just have a sense of humor about it and cut them some slack. Imagine yourself working on the other side of that x-ray machine.
All of this talk about the TSA simply distracts people from the real problem, the airlines themselves. Flight delays, terrible and insulting customer service, lost baggage, and cramped and crowded planes are not the fault of the TSA.
Maybe if Mr. Smith didn't work for the airlines he is covering, he'd be a little more vocal about the problems with airline travel today.