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1) The card tables set up that everyone has tot hoist their luggage onto: watching elderly passengers struggle to get their wheelie bags onto these tables destroys me, especially since they get barked at by the clowns guarding the tables to "keep moving!" Then watching them struggle to take their shoes off while maintaining their balance? Nice one, guys. Slope the tables downward so all people need to do is lift the bag a few inches and slide it upwards as they move along the line. Set up a couple of chairs so people can sit down to untie their shoes.
2) The absolute dipshit moron who gave me a hard time because the ID picture in my passport -- which was taken in 1999! -- shows a version of me with long hair over my shoulders, and the version of me standing before her had the same long hair pulled up in a bun. She simply could not understand why I looked different in a photo taken 8 years prior. I've also changed my clothes since that photo was taken, I'm amazed she didn't question me about why my shirt looked different.
