Letters to the Editor

This letter is associated with the following article:
Once again, the same airline comes out on top in a survey of passenger satisfaction. What's Southwest's secret?
  • Small regional jets

    Probably reduce costs associated with missed connections. When I fly into JFK from overseas, it's past midnight by my body clock, I'm miserable and every second spent in Delta's grungy, crowded domestic terminal is torture. And putting all the passengers who missed their transfers in hotels in NY is going to be a very expensive proposition. Holdng those domestic planes while we get through passport control is going to piss off the passengers not transferring from late in-coming planes.

    I'm not arguing for them, but I think perhaps they're there because they reduce the cost of missed connections.