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Nothing pisses me off more than knowing I am being lied to by a stressed-out airline employee.
I know airline passengers can be real asswipes, but it's amazing what a positive approach can do to turn around a situation. Just don't be patronizing when delivering bad news.
How about some stress management and situation management training for air and ground staff?
Also, a suggestion for cabin stewards and stewardesses: don't make disparaging comments about your customers within earshot of other customers.
I was flying on United not long ago, seated in the rear of the aircraft, and endured a twenty-minute litany of grousing and criticism of specific passengers which emanated from the rear galley.
I was tempted to make a list of their names and write a letter to United's CEO. If you hate your customers and/or job THAT much, get a job at Best Buy.
