Letters to the Editor
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Patrick you summed it up
Look, the fact is, airlines treat us paying customers like garbage. They deceive us, mislead us, scam us whenever they can. We end up stranded at some airport and basically tell us, "tough".
So is it any surprise that people will respond in this manner?
Maybe it's time for the airlines to be a bit more transparent about the way the system works. I know that telling people what causes delays and the like sort of acknowledges that there are lots of delays but it might be necessary. That way people will know what is causing these problems, and all the work that goes into getting a person from point A to point B.
It's like airlines are still trying to sell air travel as a luxurious, glamorous enterprise, but just give anyone to complains about the cognitive dissonance the finger.