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I'm the guy who said how bad the Delhi airport was, and have spent some time at various airports in India. Trivandrum is probably the best, so I'm not sure if you've been there recently. As far as service it might the best airport I've been to anywhere--we were blown away by how we were looked after from the moment we entered the door to the time we boarded our flight. I think it is actually pretty new, so maybe you are speaking of an old airport? I was there Dec 31st, 2006.