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the chaotic and cramped Delta terminal at JFK leaves a lot to be desired. The last time I was there (taking off on a Tuesday afternoon, no less!), it was packed to the gills, mostly because the place is TINY. The ticket counter can't be more than 25 feet from the door, which means all the space in front of it is packed with lines interweaving for various services--i.e., the check-in line mixes with the kiosk line mixes with the luggage drop-off line mixes with the security line. The lines are horizontal across the front of the terminal because it lacks the depth to be able to line people up in vertical rows.
The JFK Delta terminal rents a few gates to Saudi Arabian Airlines, and I don't think the Delta employees appreciate that very much. My husband and I were in one of the aforementioned crazy lines to check-in to our flight to Barcelona and a dark-skinned man moved outside the line towards the counter, presumably to ask a question. The check-in agent suddenly screamed angrily at him to get back in line. When I asked her why she felt she needed to be so rude about it, she retorted loudly, "All I did was yell at him--in his country, they'd just shoot you for stepping out of line!"
Needless to say, I was appalled. The guy hadn't even spoken a word! Ugh. I guess that's the kind of behavior they tolerate at Delta.
