Read other letters about this article
I can recall (and this was years before Southwest became notorious for this sort of thing) hearing an announcement from the pilot that began, "This is your old Captain Bob, talking to you from the pointy end of the airplane..."
I also remember arriving in White Plains after a particularly bumpy trip on a turboprop from Baltimore (they ran out of airsickness bags, that's how bad it was) and hearing the flight attendant announce: "Welcome to Westchester County Airport. Please leave by the front door, where we'll be handing out medals."