Read other letters about this article
People don't like airlines because airlines don't like people. If they could tie us in duct tape and knock us out and stuff us in baggage they'd do it. Flying was never really the glamorous worldly experience it was portrayed in the early jet days where men wore suits to fly and women's stiletto heels occasionally punctured the floor. People get on the plane already tired, frazzled, shouted at, ignored, delayed, poked, prodded, felt up and generally told that their 4 hr layover on a 57 minute flight won the right be criminalized by a mouthbreather who could't cut it at Abu Ghraib.
If an engine flames out on takeoff or we hit a goose or an indicator light burns out and we turn around and spend the afternoon being warned that if we stand up we'll get arrested then at this point it's pretty much what everyone expects anyhow.
This is a bus. Get it in the air somewhere near the published time and set me free just as soon as you can. You hate me, I hate you, let's leave this love story at that, thanks.