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Friday, January 27, 2006 12:00 AM

Ask the pilot

Getting the silent treatment from airlines. Why are they so bad at customer relations?
By Patrick Smith

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  • Friday, January 27, 2006 08:21 AM

    Intrapersonnel breakdown?

    "Intrapersonnel breakdown": a phrase rife with possible silly meanings. This column did a great job of demonstrating a typical airline pilot's ability to communicate.

    —Intraperson

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