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Pleased although not surprised to hear about excellent FBI agents. I know there has to be someone doing competent work* or the FBI would not have any successes. Hillerman occasionally mentions agents who are savvy and helpful. And the FBI did get it right on torture interrogations at Guantanamo
Unfortunately the anthrax investigation seems to have brought out all the worst that a bureaucratic organization can do. One has to wonder why.
* Although I admit that the revelations about the FBI Crime Lab a few years ago really shook my confidence.