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The real problem with internet service is that companies cant actually provide the bandwidth they promise across the board. The offer you, say, 5 mbits down, but cant actually provide that much bandwidth to all of their customers at the same time. Instead they work on the same principle as insurance companies; they hope that most people wont use all of their bandwidth all the time. It really has nothing to do with neutrality and much to do with providers essentially lying to their customers about what they can provide.
