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From the judgment in the Eichmann trial, courtesy of Hannah Arendt: "the degree of responsibility increases as we draw further away from the man who uses the fatal instrument with his own hands."
It's not an excuse for Charles Graner's behavior, but undoubtedly he has been treated unfairly. The question is, are we imprisoning him because it's the appropriate punishment for he did or because he embarassed the administration and the military? If the answer is anything but the former, no wonder he isn't appropriately remorseful. Hannah Arendt's accounting of the trial shows us how important the answers to these questions are.