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However, I disagree with you a bit about her missteps. Responding forcefully is not the problem. Of course, many women's voices go up when they are angry -- just as many men's do.
I agree with you on the "it hurts my feelings" exchange.
No. Clinton's big problem is uncertain and equivocal speech. She needs to ban forever two phrases from her vocabulary that make her look wavery and quavery. The first is "you know." My god, where are her handlers? It there no one who has the guts to tell her that this a bad speech habit that begs the agreement of her audience rather than asserts her position? In one paragraph, I counted so many "you knows" that I wanted to scream. The other word is "just." It is a begging, wiggle room sort of word. Her only use of the word just should be connected to the word justice.
I think Hillary's problem has been weakness, not toughness, and I think her campaign should have been focused much more on her own individual achievements than that of the Clinton administration as a whole. She also uses the word "we" too much. She and Bill may be a team, but Clinton needs to run more as an individual.