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As a result of the first story that appeared in Salon last month, I used used the on-line email forms provided by my respective senators and congressional district representative to request that they investigate this disturbing issue. All I received by way of response was a form letter from one senator expressing her views on the Iraq war. This kind of experience helps me understand why citizens believe contacting their representatives about their concerns is a futile effort. I would like to see Salon investigate how letters to representatives are handled--who views them and the policies surrounding what is done with them, and what, if any, impact they have.