Letters to the Editor

This letter is associated with the following article:
One dedicated online shopper explains why she's having a hard time making purchases this holiday season. It's not the prices. It's all those pesky customer reviews
  • I Usually Just Read the Negative Reviews (but sometimes ignore them...)

    I find myself going immedietely to the 1 and 2 star reviews. Generally, I'm looking at a product because I'm already interested in buying it. Therefore, I want to make sure there's not a compelling reason NOT to buy it. So I read the negative reviews first and often don't even bother with positive ones.

    BUT....

    I also have to remind myself that EVERY product will get some negative reviews and that sometimes people will leave negative reviews for the wrong reasons. For example, someone will one-star a product because Amazon screwed up shipping.