Read other letters about this article
My wife and I used to volunteer for a no kill cat shelter and saw something like this first hand as well. We had a friend who worked as a Vet nurse who was denied a cat because she answered the question "is it ever OK to declaw a cat" wrong. Not "are you ever going to declaw this cat." we generally oppose declawing ourselves, but there are instances where perhaps it is best for the cat. To say never, well that is a little much.
The other thing that was perpetually irritating about the no kill shelter was their contempt for other organizations who do euthanasias. Again, we certainly don't support the destruction of animals, but the shelter's approach was to close to new intakes when it was full, which the Humane society can't do. What they failed to recognize was that their own policies ultimately were dooming cats to be euthanized, albeit indirectly. The moral smugness about it, and the air of superiority, was just unreal though.
By and large, shelters do important work, and are staffed by competent, decent people. I do think, however that HH is right on the money about at least some of them. I've seen it first hand.