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To DrKen,
I'm really glad your story turned out well! That is what these shelters are there for.
I think one point that is lost in this is that there are probably more good experiences than bad. It is that there some bad apples out there. Not even bad apples, but just people who's good intentions go awry and ultimately end up as negatives for the animals.
The story I posted earlier was atypical of our shelter (though the attitude about humane society's wasn't). IIRC, they ended up switching adoption directors, because the one was so strict that it was virtually impossible for cats to get adopted out.