Letters to the Editor
-
Mr. Kurth's vacation
So, Mr. Kurth has a few drinks in the airport bar, which he admits doesn't go with his medical regimen. He doesn't explain anything about this to the crew. He's drunk and abusive to the crew in-flight. He admits to "loudmouthed pig-headedness."
As a retired airline customer service agent I spent 25 years listening to assholes such as Mr. Kurth. I always chose the prescribed route of trying to calm them down while my stomach churned inside.
Some people don't seem to realize that airline employees have another title: people. They go home to husbands and wives and kids and dogs and mortgages. They don't like being abused and threatened as Mr. Kurth describes any more than Mr Kurth would like it had it been directed at him.
I say: good for BA and their crew and British justice for throwing the jerk in jail. I can think of only one better sentence: He should be sentenced to stand behind a check-in counter at LaGuardia Airport on a perfectly clear beautiful day in May when all flights are being cancelled because of thunderstorms north of the city. And the passengers will threaten him and call him names and all he can say back is, "Sorry, you're right."