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I remember back when my mom was going through chemo, and she had lost most of her hair (and what was left didn't look that good). She decided to forego the wig solution and she usually went out to do her errands in a scarf covering everything but her face. Would this bank have treated her the same way as the woman in the hijab?
And if she did decide to wear a wig, isn't that purposefully trying to change your appearance? Under this bank's logic, she'd be a security risk, right?