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Knowing what I do about corporate culture in America these days (and trust me, I wish I didn't know ANY of it), this comes across as frighteningly authentic. Especially, as the above letter-writer notes, in the name-dropping section. Look at him smile after the first name he mentions (Bruce Hammonds), and what sounds like a quiet snicker of recognition from the audience. I think it's the real deal. Bruce Hammonds and Liam McGee also come up on a Google search as being BofA execs.