Letters to the Editor

This letter is associated with the following article:
This fascinating portrait of a Brooklyn, N.Y., hospital is about much more than white coats and beeping consoles -- it's 21st-century America in a microcosm.
  • Mamonides is a premier example of whats wrong with medicine in the US

    I interviewed there for a job . After the tour, the assistant director turned to me and said "Now, here's the story". They have a policy of UNINTERRUPTED family visitors.And EVERYBODY who was visiting was wondering why you didn't spend "much more time with my husband,who obviously needs your CONSTANT care" .And every one of those visitors "knew someone" on the executive board, so if you knew what was good for you, you'd better drop everything and hold their hand.

    Medicine , about 10-15 yrs ago, went from being a profession to being a BUSINESS. Those patients stopped becoming patients, and became CUSTOMERS. And these days , the customer is ALWAYS right . It doesn't matter if you're a great doctor, nurse, or orderly, if you get a complaint by someone who was angry you didn't spend the entire time with them, even though you had 20 other people to see,you are marked by administration as a "problem". Mamonides , because of its concentrated demographic, is just SLIGHTLY worse than most other hospitals who treat every patient as though. if they want fries with that, they'll get it ( even if they don't need it) ,and conversely, its medical staff as glorified fry cooks.