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Oh, I hate when people relieve their guilt by balancing out their criticism. "She's a horrible, demeaning, hypocrtical snob ... but talented!" If you don't like something, you don't like it.
This woman sounds creepy regardless of a generally adequate ability to write. All editors care about is how to get $$$$, considering how comparatively crippled the industry is. Well-balanced, healthy, reasonable debate doesn't generate the flaaame that books like this do; call it the Reagan/Murdoch school of publishing.
A lot of hype and glowing reviews are just brand awareness (or sometimes careering nepotism), just like a lot of news is PR in disguise. People should definitely not believe a lot of what's written about works; the people who do believe and follow these flavors-of-the-month ... they're the real tragedy.