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Published Letters: 1
Isn't this what they wanted? Confusion, chaos, wasted money, enormous airline industry circling the drain. They're squatting in some fetid cave somewhere laughing at us.
If the TSA thinks slapping a uniform and a plastic "shield" on some retard is going to gain "respect" they are truly insane. They'll gain my respect when they create rules that are rational and are interpreted and enforced uniformly, and when they treat passengers with respect.
One TSA "officer" actually hit my mother on the arm, who was too scared to say anything about it. How is this okay? One might say, oh, it was one bad officer, but that's not it -- the attitude is institutional and comes from the top.